Gift Certificate FAQ Top
1. Once I've purchased, how soon will I receive my
gift certificate via email?
Our formal policy is that gift certificates will be emailed by the second business day following the
purchase. In practice it takes us just a couple of minutes to generate
the unique redemption code, create the gift certificate PDF, and email it. If you need the certificate in a hurry please email us at
service@wordsanywhere.com or call us at 303-834-8122 once you've
purchased and we'll get it emailed as quickly as we can (typically same day). Saturday & Sunday purchases will be
fulfilled on Tuesday.
2. Can Words Anywhere send the gift certificate
directly to the recipient?
No, not at this time. We will
send the gift certificate PDF file to the purchaser via email. The
purchaser then has the freedom to deliver it to the recipient in whatever
way they choose as outlined in step 5 above.
3. If Words Anywhere doesn't send the gift certificate
to the recipient, why must I enter the recipient's email?
It enables
us to communicate with the person who owns the credit in the unlikely event
there's any problem with the issued credit. The recipient's email
will never be used for any purpose beside communication about the
existing credit should it become necessary.
4. What do I do if I can't view PDF files on my
browser?
To view and print PDFs Adobe Acrobat Reader needs to be
installed on your computer. The Acrobat Reader program is a free download from Adobe and
upon installation will be integrated into your browser. You can
complete the free download from Adobe by clicking
here.
If you're unsure whether you can view PDF's, click on this link (what's
a PDF file?). If the message opens and you can read it,
your browser is capable of viewing and printing PDFs. Finally a little plug for the
Acrobat Reader, there are so many pages on the web today that are in
the PDF format that it has really become a necessity that your browser has
the capability to view them.
5. What if I lose or accidentally delete the email
containing the gift certificate PDF?
There is no need to panic. We save a copy of each gift certificate PDF
that we issue and we can resend it to you at any time. The key to the
gift certificate is the unique 15 digit code at the bottom
which can be used at checkout only once. Because of the code's one-time
use, we don't have a problem with resending the gift certificate.
6. Can the recipient spend part of the gift
certificate credit on one payment transaction, and the remainder on a second
transaction later?
Unfortunately our cart is set up such that the
gift certificate must be fully redeemed in a single transaction. There
is no automatic way to credit the recipient with the remainder of an unused
balance. We do not give cash redemption for any unused balance.
The gift certificate is really aimed at paying for a portion of the
recipient's purchase. In other words, if a recipient has a $50 gift
certificate and they want to use all of it they would need to purchase
something that costs exactly $50 or more. If their purchase totaled
only $45 dollars, the gift certificate would be marked as redeemed in our
database and the
remaining $5 would go unused. If their purchase totaled $55 they would
use the entire $50 and would only need to pay the additional $5 themselves. ****** For gift certificates that are over $100 we will
work with the recipient if they would prefer to break the credit into two separate
transactions...however it is a manual process. ******
7. Do gift certificates "expire"?
No,
gift certificate credits do not expire. |
